Privacy Policy

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

 


Your privacy is critical to us. Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart and reveal and make utilization of individual data. The following blueprints our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
We will just hold individual data the length of essential for the satisfaction of those reasons.


We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.


We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.


We will promptly provide customers with access to our policies and procedures for the administration of individual data.
We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.

 

General Terms for All Services

Scheduling and Payment

You can schedule your appointment through our website by clicking here, or you can call our customer service department at (+639177346323). We require at least 1 hour's notice for residential appointments, at least 2 hours notice for non-rental commercial appointments, and a minimum of 24 hours notice for rental commercial appointments.

 

If you no longer want our service, simply let us know and we will cancel it at no additional charge. Although we truly hope you are satisfied with our services, once we have laundered your clothes, we cannot offer a refund.

 

To make life simpler, we round to the nearest KGs when weighing your laundry to determine if you have met the required minimum weight (see below). Our weights are final. If you have not met the minimum weight, we will promptly notify you of any surcharge. Of course we don't anticipate having any problems with our customers refusing to pay, but just in case, we reserve the right to hold your laundry hostage until we are paid in full.

Minimum Weight, Minimum Fee

 

 

You can send us any amount of laundry you choose, but any loads weighing less than 5KGs will be rounded up to our minimum weight of 5KGs. We also DO NOT charge delivery fee but we have a minimum FEE of PHP200.

 

Remember, you're free to cancel any appointment up to 1 hour prior to the start of your delivery window, so if you don't have any laundry for us to wash on a particular week, please be sure to notify us more than 1 hour before your appointment time so we don't come to your address and charge you a no-show fee.

 

Pick-up and Delivery Scheduling

Wash Cycle Laundry provides pick-up and delivery service on bicycles, saving a lot of gas, pollution, and money. We are particularly proud of this aspect of our business and hope that our bicycle pick-up and delivery service is part of the reason you have decided to use Wash Cycle. There are, however, circumstances when we may be unable to use bicycles to complete deliveries (like Heavy Rain, torrential rain, or all of our delivery riders simultaneously pulling a hamstring). Therefore, we reserve the right to pick-up and deliver your laundry using more conventional methods if necessary.

 

We will do our best to pick-up your laundry at the agreed upon time. We know that we won't have very many customers if we are late. That being said, we can't be held accountable if we are late for unforeseen circumstances. Similarly, we hope that you will strive to be on-time for our deliveries. If you do miss a pick-up or delivery, we will try to coordinate an alternate time as soon as possible.

 

To prevent laundry errors, all services must be tied to an appointment. If we are coming to your house for a delivery and you have additional dirty laundry that you would like to be picked up, please schedule an additional pickup online or notify Customer Care at least 1 hour before your scheduled service.

 

A No Show is when we show up to your door, but you and your laundry aren't around. In the case of a No Show, we reserve the right to charge a PHP200 No Show fee. Keep in mind,  there's no fee if you cancel or reschedule more than 1 hour before the start of your delivery window. And because we value your time just as much, we will credit you PHP200 if your cyclist shows up late. No questions asked.

Unattended Pick-up and Delivery

If you request that we leave your laundry unattended (e.g., on your porch, in a hallway, or in your foyer) or with a third party (e.g., with a doorman or a neighbor), we are not responsible for your laundry before we have picked it up or after we have dropped it off. You also agree that our records of pick-up and drop-off times are true and accurate.

 

Allergies

We use Sun and Earth Brand laundry detergents for all our personal laundry customers in the Philippines and Seventh Generation brand laundry detergents for all our personal laundry customers in Metro Manila. Both Sun and Earth and Seventh Generation market this detergent as "hypoallergenic." However, we do wash clothes in shared washing machines where other detergents may have been used, and it is possible that small amounts of other detergents, which may not be hypoallergenic, may not be completely rinsed out of these washing machines. 

 

Miscellaneous

As our business changes, we may want to modify some of terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.

Although we think we are generally agreeable people, we recognize that The Spin City Laundry Shop and you may have a dispute. In this event, you agree that any legal action pertaining to this agreement, or The Spin City Landry Shop in bonifacio heights residences in bgc taguig city, shall be conducted in the Courts of the Taguig City.